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CDR TX 911.3 F75 C66 (HEU)

 

 
Complete guide to front office

Main Title: Complete guide to front office [interactive]


Published/Created: Lambton, N.D.W. : Futura Training, [2008]


Description: 1 computer optical disc in 1 can (CD-ROM) : col. ; 4 3/4 in



Contents:
Efficiency in front office operations -- Providing a professional first impression -- Participating in moment of truth -- Understanding staff roles in guest satisfaction -- Tips for budding concierges -- Processing reservation professional controls -- Creating professional communications


Subject: Hotel front desk personnel.
Subject: Hotel management.


videorecording CD-ROM
1 computer optical disc in 1 can (CD-ROM) : col. ; 4 3/4 in.
©2008,  2008, A Bulfinch Press , Lambton, N.S.W.
Distributed by Felta Booksale
AV Material ID 1000013499
 
 
 
 copy
acquired on
status
location
other info
 1106007143
3/12/2013
In
Higher Education Unit
Audio-Visual
general collection
 1106500061
4/10/2013
In
Higher Education Unit
Audio-Visual
general collection
 
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